At MiniGolden, we are dedicated to providing a seamless and enjoyable shopping experience for dog lovers worldwide. Our transparent policies reflect our commitment to quality, comfort, and customer satisfaction.
Order Processing
All orders for our premium dog accessories are processed within 1-2 business days. Upon confirmation, you will receive an email detailing your purchase. If any issues arise, our customer service team is ready to assist promptly.
Payment Methods
We accept secure payment options, including credit/debit cards, PayPal, and bank transfers. All transactions are encrypted to protect your personal and payment information.
Shipping & Delivery
We offer reliable standard and expedited shipping for all dog accessories. Delivery times vary based on location and shipping method. A tracking number will be provided once your order is shipped, so you can monitor its journey.
Returns & Exchanges
If you’re not fully satisfied with your purchase, we offer hassle-free returns and exchanges within 14 days of receipt. Items must be in their original condition. Contact our customer service team for assistance.
Refunds
Refunds are processed within 7-10 business days of receiving the returned item. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable.
Customer Support
Our team is here to help with any questions about our products or policies. Contact us via email or hotline, and we will respond within 24 hours.
Privacy & Security
Your privacy is our priority. We handle all personal data securely and never share your information with third parties.
At MiniGolden, we are passionate about bringing joy and comfort to dogs and their owners. Thank you for choosing us to make your pet’s life even better!